FAQ

What is iO?

Q. I cannot hear my music / Audio when i plug my portable device into iO CONNECT and press Play?

A: Please ensure the 3.5mm Jack Plug is fully inserted into the Headphone or Line out socket.
A: Please ensure the volume of the plugged in portable device is above 30%.

Q. I cannot pair my device to iO PLAY?

A: If the device is being paired with iO PLAY for the first time please make sure no other device is connected to iO PLAY. Then try and repair.

Q. Is my device compatible with iO PLAY?

A: If your mobile phone has Bluetooth you can use iO PLAY to make and receive phone calls. This is using the Hands-Free profile (HFP) of iO PLAY.
A: If your portable device has the A2DP Bluetooth you can connect to iO PLAY and play your music in your vehicle.

Q. My device does not play through my vehicle speakers when I connect and pair to iO PLAY.

A: Ensure you have turned on your ignition in your vehicle.
A: Ensure the iO PLAY volume is turned up on the console.
A: Ensure your portable device is connected to iO PLAY (Red and Green icons are illuminated).
A: If using a non Bluetooth music streaming device, Ensure your iO Bluetooth Adaptor is properly connected and functioning.

Q. The sound quality is very poor and the volume is very low.

A: If your vehicles audio system only has two speakers then you will require a specific two speaker iO SOT lead (SOT-iO2S) when you install iO PLAY. If iO PLAY is installed into your two speaker vehicle without the two speaker SOT lead you will experience very poor sound quality.

A: If you are streaming music from a mobile phone check to see if your mobile features the A2DP (Stereo Bluetooth) profile. If your mobile phone does not have A2DP, the music will be streamed via the HFP (Hand Free Profile) profile and the sound quality will be poor. To benefit from iO PLAY's excellent sound quality use A2DP Bluetooth portable devices.

Tip: An initial test to see if your mobile phone has A2DP Bluetooth Profile is to connect your mobile to iO PLAY and stream a music track to iO PLAY. If you see the Skip Back "<<" and Skip Forward ">>" icons on the console flash and stay bright this means the Music Streaming profile (A2DP) of iO PLAY has been activated. Therefore your mobile phone has A2DP.

A: Sound tracks in MP3 format vary in quality. Please try streaming a high quality MP3 track to see if the poor quality still occurs.